Outpatient Department Nurse

Position Title: Outpatient Department Nurse
Department: Outpatient Department
Reports To: Nurse Unit Manager / OPD Clinical Lead

Position Purpose

To provide safe, efficient and patient-centred nursing services to patients attending the Outpatient Department, supporting assessment, treatment, health education, clinical procedures and continuity of care.

Key Responsibilities

• Receive and assess patients attending outpatient services.
• Record vital signs and relevant clinical information.
• Identify urgent or deteriorating patients and escalate appropriately.
• Assist doctors and other clinicians during consultations and procedures.
• Prepare patients for examinations and diagnostic procedures.
• Administer medications, injections and treatments as prescribed.
• Perform nursing procedures within scope of practice.
• Provide wound care and other outpatient clinical services as required.
• Provide patient education and health promotion.
• Support chronic disease monitoring and follow-up.
• Assist with referrals, appointments and continuity-of-care arrangements.
• Maintain accurate patient records.
• Ensure patient information and documentation are handled confidentially.
• Maintain treatment rooms, equipment and clinical supplies.
• Follow infection prevention and control procedures.
• Assist with patient flow and efficient clinic operations.
• Support patient experience and respectful communication.
• Participate in clinical audits, incident reporting and quality improvement.
• Provide appropriate handover and follow-up information to relevant clinical teams.

Qualifications & Experience

• Registered Nurse with current professional registration/licence.
• Relevant nursing qualification.
• Previous outpatient, clinic or hospital nursing experience preferred.
• Current Basic Life Support certification.

Key Competencies

• Patient assessment.
• Clinical procedures.
• Medication administration.
• Patient education.
• Chronic disease support.
• Documentation.
• Infection prevention.
• Communication and customer/patient service.
• Organisation and patient-flow management.

KPIs

• Timely patient assessment.
• Accurate clinical documentation.
• Medication and treatment safety.
• Infection-control compliance.
• Patient education and follow-up.
• Efficient patient flow.
• Treatment-room and equipment readiness.
• Patient experience.
• Incident reporting and participation in quality improvement.